Order cancellations, returns and refunds

Right of withdrawal (14 days)
The customer may withdraw from their purchase within a period of 14 calendar days from the moment the order is received, without need for justification, according to Article 102 of Royal Legislative Decree 1/2007.

How to request a refund

1.     Write to info@gruposartoria.com indicating order number and items to be returned.

2.     We will send you the instructions for sending the return. (Returns not previously reported will not be accepted).

Product conditions
The items must be returned unused, in his original state and with the intact packaging.

Return shipping costs
The the client assumes, except in the case of mistake either product defect attributable to Sartoria Panatieri Eixample, S.L.

Refunds
Once the merchandise has been received and its condition verified, we will process the refund via the same payment method used in the purchase, in a maximum of 14 calendar days.

Exceptions
No returns will be accepted gift cards or vouchers that are already activated or used.

Damaged products or preparation errors
Check your order upon receipt and if you detect a flaw, damage or a Incorrect articleContact us immediately at info@gruposartoria.com to assess the issue and offer you a solution.